Social Media and Building Your Business Buzz

Creating Touch Points With Your Customers Along the Way

Digitally generated Hands holding their smartphones out connecting to social media

It seems an impossibility to consider opening a new business in any industry today without involving some sort of social media strategy. So much of our lives takes place online and with the advent of the Internet of Things and increasingly more accessible Internet and technology, social media is developing the power to make or destroy any type of business.
There are, of course, those businesses which are thriving from a purely online presence, utilizing Pinterest or Etsy to promote handmade crafts, or Instagram to help catering businesses. Each social media platform has a user-ship with unique qualities and expectations as far as content, interaction and aesthetic. A small business can utilize a variety of platforms successfully, tailoring its content and look to best suit each individual online space.
When it comes to a coffee shop, there are specific strategies to keep in mind for successfully marketing through social media.

Many consumers’ first stop when they encounter a new brand will be Instagram, according to Small Business Chronicle. This is true in particular of visual products like clothing; but, with the popularization of latte art and café aesthetic, coffee shops can take advantage of this fact by curating a dynamic and pleasing Instagram presence. That fact is also particular to 20-30-year-olds which emphasize the need to understand your customer base to successfully build a social media presence.

In 2012 “40% of 18-24-year-olds are drinking coffee each day” and “54% of adults age 25-39 reported drinking coffee each day” (Small Business Development Center). There is also a rising trend in teenage consumers, if not as daily regulars then at least as semi-regulars in many coffee shops. The average demographic for coffee shops, therefore, is the young adult, meaning that that focus on Instagram is a solid place to start your social media strategy.

That being said, a brief review of Starbucks’ social media showed that its followers on Facebook far outnumbered its numbers both on Instagram and Twitter. Facebook likes on the official (blue check-mark and all) Starbucks page numbered at 36,742,266 as of May 22, 2017; on Instagram, their numbers were 14.4 million, and Twitter had 11.8 million. This follows with Pew Research’s 2016 findings that 79% of online Americans (their term, not mine) use Facebook, a number twice that for Twitter (24%); the same survey found that 31% use Pinterest, 32% use Instagram and 29% use LinkedIn. What this shows us is that if you’re going to focus on a single social media platform for promoting your coffee business, Facebook is your best option and Instagram is a solid second-place choice. With the ease and affordability offered by most social media sites, however, and the fact that 68% of the entire adult American population use Facebook and 28% use Instagram and so forth, you should definitely strategize for multiple platforms.

With the coffee industry continuing to grow, your competition is substantial, and it’s not going anywhere anytime soon. Social media provides the opportunity for tailored customer engagement, increasing your business’ contact with potential clients as well as increasing the likelihood of returning customers. Social media, in particular, provides the opportunity for customers to engage with your brand, giving them more of a connection to it through posts about beautiful latte art, for example, and extending their appreciation for your brand to their hundreds or thousands of followers. Further, social media provides you the opportunity to create countless promotional opportunities, with low-key random coupons to your Facebook or Instagram followers, or boosting the visibility of events and sales across all platforms (particularly with Facebook events).

You can even investigate social apps like MeetUp for potential partnerships with local groups. Start by offering your space for their events, giving large groups a discount, or even just access to your space for a special occasion. All of these options may bring in customers who may not otherwise have considered your business and boost your overall reputation with specific, yet significant subsets of the community.

Each social media platform has a specific energy and aesthetic. You can use Facebook for events, posting your menu, and posting longer form posts about your business, your employees, et cetera. Gregory’s Coffee in New York City utilizes its Instagram account for weekly promotions; on a random weekday morning, the account will post a picture of a treat or special drink that is free or discounted if you mention the code or hashtag in the post. Many companies across a variety of industries have utilized Twitter to directly engage with customers, responding to complaints or compliments; Twitter, in particular, gives the opportunity for brief and witty posts that are highly satisfied with today’s shorter attention span.
LinkedIn is utilized more by the older adult demographic, but it can be used to promote events, again, such as offering to accommodate business meetings or cater events with coffee. LinkedIn can also be used to partner with companies in a variety of ways, solidifying your relationship with financially stable influencers.

Pinterest is much more about aesthetic or how-to, offering your business a chance to creatively connect with customers in a more subtle way. You can use this platform like a blog, providing educational posts that appeal to your customer bases like how to make specialized latte art or inspirational posts featuring café aesthetics from ceramics to furniture to artwork.
Twitter, Facebook, and even Reddit can be reliable avenues for interactive engagement with customers; Reddit is known for its “Ask Me Anything” events, where celebrities or employees or business owners participate in a question/answer session offering an inside look at whatever their specialty is. This provides a sense of authenticity and transparency that is especially desirable to today’s coffee consumer, who desires more and more a sense of involvement, positive impact and importance when it comes to the brands they invest in.

You can use Twitter, Instagram, Pinterest and more to feature customers, as well, whether it involve reposting a customer’s latte art photo from your shop, a clever comment on Twitter, or an awesome art-post or article from one of your clients. This extends a hand to that particular customer and pulls in their followers and fans, as well as countless others who will appreciate your appreciation for your customers.

Once you’ve found your niche across all these platforms, you can also utilize their business features, such as ad promotion, direct engagement and purchasing, and so forth, boosting your business even further!

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7 Comments

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  1. I am surprised that Facebook is more popular than Instagram! I can’t tell you how many coffee shops I follow on Instagram just for the beautiful (and sometimes humorous) posts they put up. I keep up with local coffee shops that way as well. I definitely think that Instagram is a more effective platform for gaining customers than Twitter, too. Thanks for the great read!

  2. You will find most of your future customers on any of the social media platforms… therefore, social media strategy for any business success is now a day is an essential part of the overall promotional strategy… I loved the blog… thanks a lot for sharing!

  3. Ok, and how did we manage to survive just 15-20 years ago, when online presence and ‘smart’ technology was not so prevalent? 🙂

    That being said, we are defo in the age of technology and any business who is not utilizing social media to ‘build their brand’ – well, I can’t see them lasting very long.

    Latte art is pretty cool, and I could spend all day scrolling through Instagram (oh, and the idea of offering a discount or free item for mentioning the hashtag from a post – clever.)

  4. Twitter, Instagram, Facebook and Pinterest are essential for those who have businesses. They can gain customers, followers or viewers. I think the popularity of a certain social media platform depends on demographic location. As what I have noticed, Facebook is more popular than Instagram or Twitter in my hometown. But I have observed that people from other countries are more active on Twitter and Instagram.

  5. One more tip for you guys planning to engage on all of this social media platforms. We understand that each platform is unique and may target certain needs. However, please dont post the same article/ information on all of the platforms as readers would not engage actively.

  6. Social media posts can be used to drive targeted traffic. Creating a new page on your site is like taking a really great selfie. Social media can help you get noticed at events, and even generate earned media coverage. a brand doesn’t really exist online if it’s not represented across all social channels, it’s necessary for any business.

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